My Innview Family Survey Results

In April of 2009 our nursing home residents and families were asked to share their opinions with us on how we, as a facility, do meeting the diverse needs of our residents.  Our families responded to our survey, which is done annually and which compares our services to other facilities.

Our sincere thanks goes out to the residents and families who took the time to respond to this annual event, which then compares Homme to over 4,557 other facilities nationwide.  The information we receive from the survey is used as a key part of our quality imporvement program and helps us keep "our fingers on the pulse" of those we serve.  The survey, which is available for review by anyone who is interested, gives both kudos and concerns for us to work with some examples:

• 96% of our residents and families expressed their overall satisfaction with our services, staff, and facility.
• 95% of our residents and families would recommend Homme to another person.
• 95% of the respondents certified the respectfulness of our staff as excellent or good.
• 12% of the respondents indicated that we need to do a better job in our laundry services.
• 15% of the respondents would like to see the facility provide better opportunities for securing personal belongings of the residents.

So as you can see, we appreciate the many positive comments and will pledge also to work hard to improve those areas that are of concern to the residents and families.